Our Careers

Technical Support Engineer – Desktop and Systems

Location:Clerkenwell, London (with occasional travel to satellite offices)
Job area:Operations

We are seeking an experienced IT technician who is comfortable in a mixed Mac and Windows environment. The role requires in-depth technical knowledge, a troubleshooting mindset as well as interpersonal skills and patience to match. You will help cover the helpdesk for a production team working across multiple media (print, press, web, video, audio etc.).

Core Responsibilities

Typical day-to-day tasks include handling support tickets, troubleshooting problems and end user training. Other responsibilities include checking server and backup logs and testing/running server/OS updates and helping on-board new users. 

Skills Required

  • Microsoft Office packages (O365) and Exchange Administration 
  • Adobe Creative Cloud Installation and troubleshooting 
  • Windows/Mac operating systems updates, troubleshooting and configuration 
  • Active Directory (onsite) maintenance (Azure AD a plus) 
  • VMWare monitoring/installation 
  • Cyber-Security (SentinelOne Endpoint) 
  • Installing software & hardware (Qumulo Storage experience a plus) 
  • Remote desktop (Teamviewer/RDP/N-able) 
  • Good technical Writing/ Communication 
  • Troubleshooting network/AP problems (Meraki) 
  • Window server 2016/2019 
  • Encode/Encodify experience a plus

This role would suit somebody with meticulous organisational skills, superb attention to detail, who can self-organise and prioritise workloads and who has several years’ experience within a similar environment. 

Got what it takes to join?

Please send your up-to-date CV, latest portfolio and a short introduction piece about yourself to our careers email address with the relevant role in the subject line.

For information about other available roles, please view our careers page.

Spread the word